Shipping, Returns & Warranty

How We Ship & Assemble Orders

We currently ship all orders from our warehouse in Fort Lauderdale, FL.

We offer flat rate shipping for all orders based on distance from our warehouse. Flat shipping rate is automatically shown at checkout.

For shipping outside of the contiguous U.S or internationally, please contact our team at info@garellifurniture.com.

If you are located within 60 miles of Fort Lauderdale, orders are delivered via our own Local Delivery team who will deliver, unbox, and assemble your sofa. Our team will also remove the trash and boxes when requested.

For orders outside of South Florida, we will ship all modular pieces via FedEx. For safety, signature is required upon FedEx delivery unless requested otherwise. For a small fee, you may also choose to include assembly with your order. Assembly will be conducted by a verified 3rd party assembler via Task Rabbit, Thumbtack, or Angies List. Each assembler has been background checked, and our team will coordinate with each assembler on the proper instructions on how to best assemble your furniture. 

For some rural areas, assemblers may not be available. When this happens, we will refund you the assembly cost and our team will guide you through the assembly process.

Risk-free Trial

Within 10 days of delivery, we offer free return and 100% money back or 100% merchandise credit. Return shipping charges apply. Please note, we are only able to process refunds to the original source of payment

A Note On Returns

Our team takes great pride in working with our customers to ensure a quick and efficient resolution to any return request. To initiate a return, just email us at info@garellifurniture.com. Return shipping charges apply.

Our policy for returns is to ask that you keep the original packaging. We will send you return labels that you can use to return the products, inside the original packaging, back to us. Once the original packaging has arrived at our facility, we will inspect it for damages. If clear of any damages, we will refund your purchase.

Free 30-day Fabric Exchange

If you are unhappy with your fabric color selection, we offer 30-day free exchanges if you’d like to change your fabrics color. Simply email us at info@garellifurniture.com and we will get the exchange going for you!

Damages

If any damage or manufacturing defects are reported within 10 days of delivery, we will make it right. Please contact us at info@garellifurniture.com with photos and a description of the problem and we’ll work to get it resolved as quickly as possible. If we are unable to repair the sofa or chair, we will arrange a refund or exchange.

Limited Lifetime Warranty

We have a limited lifetime warranty on all our modular sofas. Our warranty exclusively covers construction which includes legs, frame, wood, and springs. If at any time during the lifetime of your sofa the construction breaks, we will cover it. Our warranty does not cover wear & tear which includes anything related to the cushions and covers.

Restrictions / Limitations

Purchasing and free shipping is available only within the 48 contiguous United States.

Our return policy is limited to one return or exchange per item per household.