Contact Us

Can I place an order over the phone?

• You can shop by phone with a Sales Associate by calling (754) 254-4498 between the hours of 9:00am and 5:00pm.

Will I be charged sales tax?

• Sales tax will be charged based on your delivery address.

When will my credit card be charged?

• Your credit card will be charged at the time of purchase.

Do I need to take measurements prior to placing an order?

• We highly recommend taking measurements prior to purchasing. You can find the dimensions of our products on our website.

Why was my order delayed or cancelled?

• In certain instances, there may be delays with our vendors getting your product to us. While we strive to deliver all of our customers products on the exact day they are expecting them, there are times where the items may be delayed. If these situations arise, we try to notify our customers as soon as we are made aware of the delay.

What services or discounts do you offer for businesses or interior designers?

• Please contact us at info@garellifurniture.com or call (754) 254-4498 for more information about this.

What if my billing and shipping addresses different?

• When placing an order online, we will ask for both your shipping and billing address.

Can I get a discount on a large order?

• Large orders are considered 10+ modular pieces. If you are purchasing this quantity or more, please contact us at info@garellifurniture.com or call (754) 254-4498 you might be elegible for a discount depending on your zip code.

Do you make custom orders?

• Yes, you can. For that, please contact us at info@garellifurniture.com or call (754) 254-4498

How can I cancel my order?

Orders can be cancelled within 48 hours of purchase by calling (754) 254-4498 or emailing info@garellifurniture.com.

Cancellations after 48 hours may be subject to a restocking fee.

How do I make changes to my order?

Contact us within 48 hours of purchase at (754) 254-4498 or info@garellifurniture.com. Changes after that window may not be possible depending on fulfillment status.

What payment methods do you accept?

We accept Visa, Mastercard, Discover, and American Express. We also offer financing through Shop Pay and Affirm.


Do you offer financing?

Yes. We offer 0% APR financing starting at $115/month through Shop Pay and Affirm. Select your financing option at checkout.


Do you accept international credit cards?

We currently accept US-issued credit cards only.

What states do you ship to?

We currently ship within the contiguous United States only.


Will I receive a tracking link?

Yes, you will be contacted by our shipping team and receive a tracking link approximately 48 hours after your order ships.

How are the sofas shipped?

Sofas are shipped in corrugated cardboard boxes from our Fort Lauderdale, FL warehouse. Each modular box weighs approximately 75 lbs. for corners, 60 lbs. for armless pieces, and 45 lbs. for ottomans.

Will the shipping company contact me prior to delivery?

Yes, the shipping company will contact you to schedule a delivery date and time with you beforehand.

Where do they drop off the packages?

Every Garelli order includes Free White Glove Delivery. Our team will bring the pieces inside your home, place them in the room of your choice, complete setup, and remove all packaging.

I live in an apartment complex; will they be able to deliver?

Yes, we can deliver to any apartment complex. Please leave a note at checkout for our logistics team. If you need us to provide a COI for your building, we can also provide that.

Does the order ship with White Glove Delivery?

Yes. All Garelli orders include White Glove Delivery at no extra cost.

Is assembly needed?

No. Garelli sofas arrive pre-assembled and ready to use — no tools required.