Frequently Asked Questions
FAQ'S
Placing an Order
1. What is the most convenient way to place an order?
The best way to place your order is through our website. Ensure your shipping address and contact information are accurate. You can leave notes for our delivery team during checkout.
2. Do you offer financing?
Yes, we offer financing options. Please check our website for details.
3. How do I purchase new covers?
New covers can be ordered through our website or by contacting us via email. This option is available for Garelli customers only.
4. How do I purchase new filling for cushions?
Similar to covers, you can order new cushion filling through our website or via email, available for Garelli customers only.
Fabric Care
1. Can I machine wash and dry the covers?
Yes, you can machine wash the covers. Start with spot cleaning; if that doesn’t work, remove the covers and wash them on a 'Gentle' or 'Delicate' cycle with cold water. Use a mild detergent, avoiding bleach and bleach alternatives. Zip the covers before washing to prevent zipper damage. For white covers, a bleach-free whitener like Oxiclean can be added. Air-dry the covers; if using a dryer, set it to ‘Tumble Dry’ with no heat to avoid damage. Cushion inserts are not machine washable.
2. How do I spot clean the fabrics?
For minor scuffs, use a dry paper towel to wipe light dirt marks. Crumple the towel into a ball and scrub the area in both directions. For mild stains, use gentle wet wipes or a mixture of hot water and mild hand soap. If these methods don’t work, consider machine washing or dry cleaning the covers.
3. How often should I wash the covers?
Wash your covers a few times a year for deep cleaning, especially if they need it. For small stains, try spot cleaning first. Feel free to reach out via email or social media if you have questions.
4. Is it okay to use a steamer on the fabric to remove wrinkles?
Yes, using a steamer is fine. Keep it at a distance to avoid high temperatures. Steaming your covers after washing helps achieve a smooth look and soft feel.
Sofa Questions
1. Can the pieces move around?
Yes! All pieces are entirely modular and designed to fit on either side, adapting to your space.
2. Do the pieces have connectors to avoid them moving around?
No, they do not have connectors. Instead, each piece comes with rubber legs that protect your floor and prevent sliding, even with active use.
3. Can I request a fabric sample?
Yes! You can request fabric samples using this link.
4. Do the sofas come with throw pillows?
Yes! Each corner piece comes with a throw pillow.
5. What is the cushion fill made of?
Cushions are filled with a combination of 30% down feathers and 70% synthetic cotton, providing durability and plush comfort.
Order Help
Can I place an order over the phone?
- You can shop by phone with a Sales Associate by calling (908) 305-4232 between the hours of 9:00am and 5:00pm. You can also place your order online or by visiting our showroom.
Will I be charged sales tax?
- Sales tax will be charged based on your delivery address.
When will my credit card be charged?
- Your credit card will be charged at the time of purchase.
Do I need to take measurements prior to placing an order?
- We highly recommend taking measurements prior to purchasing. We ask that you measure the area in your home where the furniture will be placed, and when you arrive to the showroom, a sales associate can assist you in measuring the items on the showroom floor to assist you in choosing the furniture that is the perfect fit for you. You can also find the dimensions of our products on our website.
Can I use a gift card online?
- At this time, gift cards can only be used towards in-store purchases.
Why was my order delayed or cancelled?
- In certain instances, there may be delays with our vendors getting your product to us. While we strive to deliver all of our customers’ products on the exact day they are expecting them, there are times where the items may be delayed. If these situations arise, we try to notify our customers as soon as we are made aware of the delay.
What services or discounts do you offer for businesses or interior designers?
- Visit one of our showrooms, and one of our showroom managers will be able to assist you in making your purchase.
What if my billing and shipping addresses different?
- When placing an order in-store or online, we will ask for both your shipping and billing address.
What do I do if an item in my cart is unavailable?
- Please try back in a few days as we are always receiving new stock.
Can I get a discount on a large order?
- We ask that you visit one of our showrooms and speak with a showroom manager, who can assist you with your order.
Do you make custom orders?
- We are unable to accommodate custom orders due to our volume of orders, but we do have a wide selection of colors and configurations to choose from.
How can I cancel my order?
- For purchases made in-store, you can cancel your order prior to delivery by contacting your sales associate or the showroom where your purchase was made. For purchases made online, call (908) 305-4232 or email info@garellifurniture.com. Please cancel at least 48 hours prior to delivery.
How do I make changes to my order?
- For purchases made in-store, contact your sales associate or the showroom where your purchase was made. For purchases made online, call (908) 305-4232 or email info@garellifurniture.com. We request that you call at least 48 hours prior to a scheduled delivery.
Billing & Payments
What type pf payments do you accept?
- Visa, Mastercard, Discover, American Express, PayPal and Zelle, Venmo, Cash for in-store purchases.
Do you accept wire transfers as a from of payment?
- We do not accept wire transfers. We currently accept credit card payment (Visa, Mastercard, American Express, or Discover).
What is your policy regarding international credit cards?
- We currently are only able to accept US credit cards.
Shipping & Delivery
1. What states do you ship to?
We ship nationwide, including Hawaii.
2. Will I receive a tracking link?
Yes, you will receive a tracking link approximately 48 hours after your order ships.
3. How are the sofas shipped?
Sofas are shipped in corrugated cardboard boxes and plastic for protection from our Fort Lauderdale, FL warehouse. Expect each modular box to weigh around 75 lbs. for corners, 60 lbs. for armless pieces, and 45 lbs. for ottomans.
4. Will the shipping company contact me prior to delivery?
Yes, the shipping company will schedule a delivery date and time with you beforehand.
5. Where do they drop off the packages?
Our delivery service includes white glove delivery, meaning our team will bring the pieces inside your home, unpack them, and remove all packaging materials.
6. I live in an apartment complex; will they be able to deliver?
Yes, we can deliver to any apartment complex. Please leave a note at checkout for our logistics team.
7. Does the order ship with white glove delivery?
Yes, we only offer white glove delivery to ensure your sofas are handled with care.
8. Is assembly needed?
No, Garelli sofas do not require assembly. High-quality furniture should be ready to use upon delivery.
Local Florida Delivery
1. I live in South Florida; how will you deliver my order?
For South Florida residents, we can deliver your order within 48 to 72 hours. If you need a later delivery, please leave a note at checkout or contact us.
2. Can the local delivery team help me move my old furniture?
Yes, we can assist with moving your old furniture if you let us know in advance.
3. Can the local delivery team get rid of my old furniture?
Yes, we can remove your old furniture for disposal. Just inform us in advance.
Warranty and Returns
1. What is your return policy?
You can return your order within 10 days of receiving the full delivery if there is any defect with one of the pieces or some pieces. We'll refund the total value of the merchandise, excluding shipping charges or we can replace the damaged pieces. Refunds are typically processed within 72 hours after the items are received and inspected at our warehouse. Please note that refunds will be issued using the original payment method.
2. What is your warranty policy?
Our modular sofas come with a Limited Lifetime Warranty that covers the construction, including the frame, wood, springs, and hardware. However, this warranty does not cover regular wear and tear on cushions and fabrics or damage from commercial use.
Important: To process any warranty claim, you'll need the original receipt or order number. Products purchased through secondary or resale markets are not eligible for warranty coverage or replacements.