1. What is the most convenient way to place an order?
The best way to place your order is through our website. Ensure your shipping address and contact information are accurate. You can leave notes for our delivery team during checkout.

2. Do you offer financing?
Yes, we offer financing options. Please check our website for details.

3. How do I purchase new covers?
New covers can be ordered by contacting us at (754) 254-4498 or info@garellifurniture.com.

4. How do I purchase new filling for cushions?
New cushion fill can be ordered by contacting us at (754) 254-4498 or info@garellifurniture.com.

1. Can I machine wash and dry the covers?
Yes, you can machine wash the covers. Start with spot cleaning; if that doesn’t work, remove the covers and wash them on a 'Gentle' or 'Delicate' cycle with cold water. Use a mild detergent, avoiding bleach and bleach alternatives. Zip the covers before washing to prevent zipper damage. For white covers, a bleach-free whitener like Oxiclean can be added. Air-dry the covers; if using a dryer, set it to ‘Tumble Dry’ with no heat to avoid damage. Cushion inserts are not machine washable.

2. How do I spot clean the fabrics?
For minor scuffs, use a dry paper towel to wipe light dirt marks. Crumple the towel into a ball and scrub the area in both directions. For mild stains, use gentle wet wipes or a mixture of hot water and mild hand soap. If these methods don’t work, consider machine washing or dry cleaning the covers.

3. How often should I wash the covers?
Wash your covers a few times a year for deep cleaning, especially if they need it. For small stains, try spot cleaning first. Feel free to reach out via email or social media if you have questions.

4. Is it okay to use a steamer on the fabric to remove wrinkles?
Yes, using a steamer is fine. Keep it at a distance to avoid high temperatures. Steaming your covers after washing helps achieve a smooth look and soft feel.

1. Can the pieces move around?
Yes! All pieces are entirely modular and designed to fit on either side, adapting to your space.

2. Do the pieces have connectors to avoid them moving around?
No, they do not have connectors. Instead, each piece comes with rubber legs that protect your floor and prevent sliding, even with active use.

3. Can I request a fabric sample?
Yes! You can request fabric samples using this link.

4. Do the sofas come with throw pillows?
Yes! Each corner piece comes with a throw pillow.

5. What is the cushion fill made of?
Cushions are filled with a combination of 30% down feathers and 70% synthetic cotton, providing durability and plush comfort.

Can I place an order over the phone?

• You can shop by phone with a Sales Associate by calling (754) 254-4498 between the hours of 9:00am and 5:00pm.

Will I be charged sales tax?

• Sales tax will be charged based on your delivery address.

When will my credit card be charged?

• Your credit card will be charged at the time of purchase.

Do I need to take measurements prior to placing an order?

• We highly recommend taking measurements prior to purchasing. You can find the dimensions of our products on our website.

Why was my order delayed or cancelled?

• In certain instances, there may be delays with our vendors getting your product to us. While we strive to deliver all of our customers products on the exact day they are expecting them, there are times where the items may be delayed. If these situations arise, we try to notify our customers as soon as we are made aware of the delay.

What services or discounts do you offer for businesses or interior designers?

• Please contact us at info@garellifurniture.com or call (754) 254-4498 for more information about this.

What if my billing and shipping addresses different?

• When placing an order online, we will ask for both your shipping and billing address.

Can I get a discount on a large order?

• Large orders are considered 10+ modular pieces. If you are purchasing this quantity or more, please contact us at info@garellifurniture.com or call (754) 254-4498 you might be elegible for a discount depending on your zip code.

Do you make custom orders?

• Yes, you can. For that, please contact us at info@garellifurniture.com or call (754) 254-4498

How can I cancel my order?

Orders can be cancelled within 48 hours of purchase by calling (754) 254-4498 or emailing info@garellifurniture.com.

Cancellations after 48 hours may be subject to a restocking fee.

How do I make changes to my order?

Contact us within 48 hours of purchase at (754) 254-4498 or info@garellifurniture.com. Changes after that window may not be possible depending on fulfillment status.

What payment methods do you accept?

We accept Visa, Mastercard, Discover, and American Express. We also offer financing through Shop Pay and Affirm.


Do you offer financing?

Yes. We offer 0% APR financing starting at $115/month through Shop Pay and Affirm. Select your financing option at checkout.


Do you accept international credit cards?

We currently accept US-issued credit cards only.

What states do you ship to?

We currently ship within the contiguous United States only.


Will I receive a tracking link?

Yes, you will be contacted by our shipping team and receive a tracking link approximately 48 hours after your order ships.

How are the sofas shipped?

Sofas are shipped in corrugated cardboard boxes from our Fort Lauderdale, FL warehouse. Each modular box weighs approximately 75 lbs. for corners, 60 lbs. for armless pieces, and 45 lbs. for ottomans.

Will the shipping company contact me prior to delivery?

Yes, the shipping company will contact you to schedule a delivery date and time with you beforehand.

Where do they drop off the packages?

Every Garelli order includes Free White Glove Delivery. Our team will bring the pieces inside your home, place them in the room of your choice, complete setup, and remove all packaging.

I live in an apartment complex; will they be able to deliver?

Yes, we can deliver to any apartment complex. Please leave a note at checkout for our logistics team. If you need us to provide a COI for your building, we can also provide that.

Does the order ship with White Glove Delivery?

Yes. All Garelli orders include White Glove Delivery at no extra cost.

Is assembly needed?

No. Garelli sofas arrive pre-assembled and ready to use — no tools required.

What is your return policy?

You may initiate a return within 14 days of delivery if you are not completely satisfied. A 20% restocking fee applies to all returns. White Glove return pickup is required and billed at actual carrier cost. The original delivery fee is non-refundable. Items must be in original, undamaged condition. Custom fabric orders are final sale.

To start a return, contact us at info@garellifurniture.com or call (754) 254-4498.


What is your warranty policy?

Every Garelli sofa comes with a Limited Lifetime Warranty on the frame. This covers manufacturing defects in the frame, legs, and hardware for the lifetime of the original purchaser. It does not cover normal wear, stains, accidental damage, pet damage, or commercial use.

To file a warranty claim, email info@garellifurniture.com with your order number and photos.