Frequently Asked Questions


Order Help

Can I place an order over the phone?

  • You can shop by phone with a Sales Associate by calling (908) 305-4232 between the hours of 9:00am and 5:00pm. You can also place your order online or by visiting our showroom.​

Will I be charged sales tax?

  • Sales tax will be charged based on your delivery address.

When will my credit card be charged?

  • Your credit card will be charged at the time of purchase.

Do I need to take measurements prior to placing an order?

  • We highly recommend taking measurements prior to purchasing. We ask that you measure the area in your home where the furniture will be placed, and when you arrive to the showroom, a sales associate can assist you in measuring the items on the showroom floor to assist you in choosing the furniture that is the perfect fit for you. You can also find the dimensions of our products on our website.

Can I use a gift card online?

  • At this time, gift cards can only be used towards in-store purchases.

Why was my order delayed or cancelled?

  • In certain instances, there may be delays with our vendors getting your product to us. While we strive to deliver all of our customers’ products on the exact day they are expecting them, there are times where the items may be delayed. If these situations arise, we try to notify our customers as soon as we are made aware of the delay.

What services or discounts do you offer for businesses or interior designers?

  • Visit one of our showrooms, and one of our showroom managers will be able to assist you in making your purchase.

What if my billing and shipping addresses different?

  • When placing an order in-store or online, we will ask for both your shipping and billing address.

What do I do if an item in my cart is unavailable?

  • Please try back in a few days as we are always receiving new stock.

Can I get a discount on a large order?

  • We ask that you visit one of our showrooms and speak with a showroom manager, who can assist you with your order.

Do you make custom orders?

  • We are unable to accommodate custom orders due to our volume of orders, but we do have a wide selection of colors and configurations to choose from.

How can I cancel my order?

  • For purchases made in-store, you can cancel your order prior to delivery by contacting your sales associate or the showroom where your purchase was made. For purchases made online, call (908) 305-4232 or email Please cancel at least 48 hours prior to delivery.

How do I make changes to my order?

  • For purchases made in-store, contact your sales associate or the showroom where your purchase was made. For purchases made online, call (908) 305-4232 or email We request that you call at least 48 hours prior to a scheduled delivery.

Billing & Payments

What type pf payments do you accept?

  • Visa, Mastercard, Discover, American Express, PayPal and Zelle, Venmo, Cash for in-store purchases.

Do you accept wire transfers as a from of payment?

  • We do not accept wire transfers. We currently accept credit card payment (Visa, Mastercard, American Express, or Discover).

What is your policy regarding international credit cards?

  • We currently are only able to accept US credit cards.

Shipping & Delivery

Can my order be expedited?

  • The fastest way to get your order is to choose our premium delivery plan. For more information on premium delivery, please call (908) 305-4232 or email

How long do I have to wait for my delivery?

  • If you live in our regular delivery area and all your items are in stock, we can schedule your delivery for the very next day with Premium Delivery. Same Day Delivery is also available in some areas. If you opt for Free Shipping, your order can be scheduled for any date beginning 3 days from the date of purchase.

Will you help me set up my furniture?

  • Our regular delivery area includes assembly and set up along with removal of any packaging materials. Free Shipping does not include assembly, set up, or removal of packaging. We do not mount wall mirrors, pictures, or televisions. We do not hang chandeliers. Items picked up at one of our warehouses may require assembly.​

Can I pick up my order?

  • Yes, you can pick up your order at our warehouse 1836 Northwest 38th Avenue Lauderhill, Florida 33311 located in South Florida.

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